Frequently Asked Questions (FAQs)

1. Orders & Shipping

Q: How can I place an order?
A: Simply browse our collection, select your preferred jacket, choose the right size, and proceed to checkout.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on location.

Q: How long does shipping take?
A: Standard shipping takes 5-10 business days, while express shipping takes 3-5 business days. Delivery times may vary based on your location.

Q: Can I track my order?
A: Yes! Once your order is shipped, we will provide a tracking number via email.

2. Sizing & Customization

Q: How do I choose the right size?
A: We provide a detailed size chart on each product page. If you’re unsure, contact us for assistance.

Q: Do you offer custom-sized jackets?
A: Yes! We offer custom sizing. Simply provide your measurements during checkout or contact our support team for assistance.

Q: Can I customize the jacket design?
A: Yes, we offer customization options for certain jackets. Reach out to us with your requirements.

3. Materials & Care

Q: Are your jackets made from genuine leather?
A: Yes, all our jackets are made from high-quality genuine leather. We also offer vegan leather options upon request.

Q: How should I care for my leather jacket?
A: Keep it away from direct sunlight and moisture. Use a leather conditioner occasionally and store it in a cool, dry place.

Q: Can leather jackets be cleaned at home?
A: We recommend professional leather cleaning, but for minor stains, use a damp cloth and mild leather cleaner.

4. Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return or exchange policy for unused jackets in their original condition. Custom orders are non-refundable.

Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the process.

Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

5. Payments & Discounts

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive deals and updates.

Q: Can I use multiple discount codes?
A: No, only one discount code can be applied per order.

6. Contact & Support

Q: How can I contact customer support?
A: You can reach us via email, or our contact form on the website.

Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 9 AM – 6 PM (UTC).